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At Burnett Automotive, we take pride in offering the best customer experience to Olathe, KS, Lenexa, KS and Manhattan, KS. We strive to provide our customers with the best experience possible each visit.
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My extended family has used Burnett Automotive for several years both in Overland Park and Manhattan and found them to be conscientious and fair in their service. Recently we had the oil changed in my daughters car. A few days later, while in a rural area it was discovered that her oil had nearly drained out. It was determined that the oil filter had not been tightened properly. When she got back to town Burnette did a complimentary oil service to make sure nothing else was amiss. A few days later it was discovered that again her oil had nearly drained out while she was out of town. An acquaintance had determined that the oil filter had apparently been cross-threaded and installed a new oil filter. We have not encountered any additional issues since the new oil filter was installed.
Business reply to this review:
Paul I really apologize for the experience that you had at our facility. We strive for a thorough professional job each visit and we have clearly let you down in that regard. I hope we will have the opportunity to earn your business back in the future and show you how we can exceed your expectations. In the mean time if there is anything we can do with the current situation to assist or help please feel free to reach out to us at the store for further assistance.
Ridiculous that I call to get my free tire rotation and they tell me it will be 3 weeks before they can get me in for what should take no more than 10 minutes
I came there for an oil change service. After I get my car back, there is finger prints all over the car, broken parts (broken lock of the glove box), physical damage on the passenger's side, no ticker indicate for the next oil change service, un close caps and they did not reset the miles for oil change on my car system. I told them and they denied and making excusies... This is my First time and will be my Last time here. I am very DISAPPOINTED!
one entire day for a tire change, never called, always had to call them even to find out the car was ready, never again.
Good work done!
Olathe, KS
Manhattan, KS
Overland Park, KS
Lenexa, KS
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