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At Burnett Automotive, we take pride in offering the best customer experience to Olathe, KS, Lenexa, KS and Manhattan, KS. We strive to provide our customers with the best experience possible each visit.
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Always friendly, takes a while to get an appointment but they are just busy. Two things have put me off going here though. First: told them I needed my car at a certain time and had to wait an extra 2 hours for it. Wasn't a big deal at the time. Second:I just went back for regular maintenance and was told I needed a $400 repair. I had two other certified mechanics just check for issues in the area, not telling them what I had been told, and both said everything was fine. Super shady, not going back. Don't need the stress of thinking something is wrong with my car when there might not be.
I recently had oil change done and apparently it looks like they drained the oil. They did not fully put the oil properly and ultimately that lead to not oil remaining in the engine and Coast some misfiring and I had to go back and request for Repair and paid for the damage they have caused and I consider that as a fraud. Weather intentionally done or accidentally. And I am planning to sue the company, in my opinion, they should have apologize. This is incorrect and fix in Manorway and I had to go back and explain several time and not only that I had to miss work because I had my car sitting in shop for a couple days.
Business reply to this review:
We performed a oil change on 10/12/24 at 138,727 miles. Mr. Farah returned approximately 4,000 miles later indicating he was low on oil and had put either 2 or 4 qts of oil in the vehicle. The vehicle holds 6 qts. The acceptable amount of oil consumption from general motors is 1qt every 2,000 miles. We have attempted to explain this and work with Mr. Farah multiple times.
Thue don’t care about there customers
My extended family has used Burnett Automotive for several years both in Overland Park and Manhattan and found them to be conscientious and fair in their service. Recently we had the oil changed in my daughters car. A few days later, while in a rural area it was discovered that her oil had nearly drained out. It was determined that the oil filter had not been tightened properly. When she got back to town Burnette did a complimentary oil service to make sure nothing else was amiss. A few days later it was discovered that again her oil had nearly drained out while she was out of town. An acquaintance had determined that the oil filter had apparently been cross-threaded and installed a new oil filter. We have not encountered any additional issues since the new oil filter was installed.
Paul I really apologize for the experience that you had at our facility. We strive for a thorough professional job each visit and we have clearly let you down in that regard. I hope we will have the opportunity to earn your business back in the future and show you how we can exceed your expectations. In the mean time if there is anything we can do with the current situation to assist or help please feel free to reach out to us at the store for further assistance.
Ridiculous that I call to get my free tire rotation and they tell me it will be 3 weeks before they can get me in for what should take no more than 10 minutes
Olathe, KS
Manhattan, KS
Overland Park, KS
Lenexa, KS
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